1. About Our Services

itsk.studio provides interior design consultancy, furniture curation, and property hunting services. All services are tailored to each client's specific requirements and are subject to individual project agreements.

Our services are delivered by Kurt Leeuw Consultoria Lda, a company registered in Portugal under VAT number PT513.386.572, with registered offices at Rua Afonso Domingues 13, 1170-001 Lisbon.

By engaging with our services, clients agree to these General Terms and Conditions. These terms apply to all service agreements unless otherwise stated in writing.

2. Pricing & Quotations

All quotations provided by itsk.studio are valid for 30 days from the date of issue unless otherwise stated. Prices are quoted in Euros (€) and are exclusive of VAT unless explicitly stated otherwise.

Quotations are based on the information provided by the client at the time of request. Any changes to the project scope, requirements, or timeline may result in revised pricing. itsk.studio reserves the right to adjust pricing in the event of significant changes to the agreed scope of work.

Final pricing for each project will be confirmed in a written proposal or contract before work commences. No work will begin without a signed agreement and, where applicable, an initial deposit.

3. Payment Conditions

Payment terms are outlined in each individual project proposal. Standard payment terms are as follows:

• An initial deposit of 50% of the total project fee is required before work commences.
• The remaining balance is due upon project completion or as otherwise agreed in writing.
• For larger projects, a payment schedule may be agreed upon and outlined in the project contract.

Invoices are issued in accordance with the agreed payment schedule and are payable within 15 days of the invoice date unless otherwise agreed. Late payments may incur interest charges in accordance with applicable Portuguese law.

All payments should be made by bank transfer to the account details provided on the invoice. Receipts will be issued upon confirmation of payment.

4. Cancellation & Refund Policy

Clients wishing to cancel a project must notify itsk.studio in writing. The following cancellation terms apply:

• Cancellation before work commences: The initial deposit is non-refundable as it covers consultation time, project planning, and administrative costs incurred prior to the start of work.
• Cancellation after work has commenced: The client will be invoiced for all work completed up to the point of cancellation, based on an hourly rate or a pro-rated portion of the agreed project fee, whichever is applicable. Any costs already incurred on behalf of the client (such as sourcing fees, purchases made, or third-party services engaged) will be fully charged.
• Cancellation by itsk.studio: In the unlikely event that itsk.studio needs to cancel a project, any deposits paid will be refunded in full within 30 days, minus any costs already incurred on the client's behalf.

Refunds, where applicable, will be processed within 30 days of the cancellation confirmation and returned to the original payment method.

5. Client Agreements

By engaging itsk.studio's services, clients agree to the following:

• Accuracy of information: Clients are responsible for providing accurate and complete information necessary for the delivery of services. itsk.studio cannot be held responsible for errors or delays resulting from incomplete or inaccurate information.
• Timely feedback: Clients agree to provide timely feedback and approvals as required throughout the project. Delays caused by the client may affect project timelines and costs.
• Intellectual property: All designs, concepts, and creative work produced by itsk.studio remain the intellectual property of itsk.studio until full payment has been received. Upon receipt of full payment, the client is granted a licence to use the deliverables for the agreed purpose.
• Confidentiality: Both parties agree to keep confidential any sensitive information shared during the course of the project. itsk.studio will not disclose client information to third parties without prior written consent, except where required by law.
• Photography & portfolio: itsk.studio reserves the right to photograph completed projects for use in its portfolio, marketing materials, and social media, unless the client explicitly requests otherwise in writing prior to project completion.
• Third-party suppliers: Where itsk.studio sources products or services from third-party suppliers on behalf of the client, the client agrees to be bound by the terms and conditions of those suppliers in relation to returns, warranties, and lead times.
• Governing law: These terms and conditions are governed by the laws of Portugal. Any disputes arising from these terms or from the services provided by itsk.studio shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.